TERMS & CONDITIONS
The Soul Alliance
Queensland, Australia
Last updated: August 2026
These Terms & Conditions provide clarity around the use of The Soul Alliance website and the purchase, booking and participation in our services, products and experiences.
Our offerings are varied and may have additional terms specific to the particular service, product or experience. Where specific terms are provided, they should be read together with these general Terms & Conditions.
By purchasing, booking or participating in an offering, you agree to the terms applicable to that offering.
1. About These Terms
These Terms & Conditions apply to your use of The Soul Alliance website and, where applicable, your purchase, booking or participation in services and offerings provided by The Soul Alliance.
Our offerings may include:
private hypnotherapy and personal support;
online and in-person sessions;
private programs and ceremonies;
programs, groups and immersions;
retreats and events;
facilitation;
music and performance offerings;
personalised recordings;
guided audios;
digital products; and
other related offerings.
Some offerings may have additional or more specific terms. Where this occurs, those terms form part of your agreement with The Soul Alliance and apply to the relevant offering.
2. Bookings & Purchases
You are responsible for providing accurate and current information when making a booking or purchase.
Prices, inclusions, duration, location and other relevant details will be displayed or communicated in connection with the particular offering where applicable.
Payment may be required in full or according to another arrangement expressly agreed with The Soul Alliance.
Your booking or purchase is confirmed according to the confirmation provided by The Soul Alliance or through the relevant booking or checkout system.
3. Accounts & Login Information
Some areas of our website, booking systems or purchasing systems may allow or require you to create an account or login.
You are responsible for providing accurate account information and for keeping your password and login details reasonably secure.
You should not knowingly allow another person to access your account using your login details.
If you believe your account has been accessed without your permission, please contact The Soul Alliance and, where available, update your password promptly.
4. Pricing & Website Errors
The Soul Alliance takes reasonable care to ensure that prices, descriptions and other information displayed on our website are accurate.
Occasionally, an obvious pricing, description, availability or technical error may occur.
Where we identify an error affecting a booking or purchase, we may correct the information and contact you to explain the situation and, where appropriate, provide options to proceed on the corrected basis or receive an appropriate refund or other remedy.
Nothing in this section limits any rights available under applicable consumer law.
5. Online Sessions
Online services may be provided through Zoom or another online platform.
You are responsible for having a suitable internet connection, compatible device and private or otherwise appropriate environment from which to participate.
The Soul Alliance is not responsible for disruptions arising solely from your internet connection, device or other circumstances outside our reasonable control, subject to applicable law.
6. In-Person Services, Groups, Events & Retreats
Participants are responsible for considering whether an offering is appropriate for their individual circumstances and for communicating relevant needs where appropriate.
Specific events, retreats, programs, groups or immersions may have additional terms concerning attendance, deposits, accommodation, travel, transfers, cancellations or participation requirements. Where provided, those specific terms form part of your agreement with The Soul Alliance.
Unless expressly included as part of an offering, participants are responsible for their own travel, accommodation, insurance and other personal expenses associated with attending.
7. Personalised Recordings
Personalised recordings may be individually created using information, intentions, preferences and questionnaire responses you choose to provide.
You are responsible for providing information that is accurate and relevant to the recording you are requesting.
Any stated creation or delivery timeframe begins once The Soul Alliance has received the information reasonably required to create your recording, unless otherwise stated.
Personalised recordings are subject to The Soul Alliance’s Personalised Audio Terms & Conditions and any other specific policies or conditions applicable to the purchase.
8. Digital Products & Guided Audios
Digital products, guided audios and downloadable materials are provided for the purpose described at the time of purchase.
Unless expressly stated otherwise, purchasing a digital product gives you a personal, non-exclusive and non-transferable right to use it for its intended personal purpose.
Digital purchases are also subject to the applicable cancellation and refund conditions and any specific terms provided with the product.
9. Intellectual Property
Unless otherwise expressly stated, content created or provided by The Soul Alliance remains the intellectual property of The Soul Alliance and/or the relevant rights holder.
This may include:
hypnotherapy recordings;
guided audios;
scripts;
affirmations and suggestions;
exercises and practices;
written materials;
course and program content;
concepts and frameworks;
music and sound elements;
videos;
worksheets;
website content;
branding and original creative materials; and
other content created or provided through The Soul Alliance.
Purchasing or receiving access to content provides you with a personal, non-exclusive and non-transferable licence to use that material for its intended purpose. It does not transfer copyright or ownership to you.
Unless expressly authorised in writing, you must not share, sell, distribute, reproduce, publish, upload, licence, commercially exploit or provide protected Soul Alliance materials to another person.
10. Personalised Content & Reuse
In creating personalised recordings and other materials, The Soul Alliance may reuse, adapt, develop or incorporate non-identifying elements of its original work in services, recordings, programs, digital products or materials created for others.
This may include general affirmations, hypnotherapy language, suggestions, scripts, themes, exercises, techniques, structures, concepts and other material relevant to similar areas of personal development.
Your name, questionnaire responses, personal story, identifying details or other information that could reasonably identify you will not be disclosed or incorporated into material provided to others without appropriate permission.
A personalised recording containing your personal or identifying information will not be provided to another person.
Personal information is handled in accordance with The Soul Alliance’s Privacy Policy.
11. Personal Responsibility
The Soul Alliance’s offerings are designed to support areas such as personal development, self-awareness, wellbeing, creativity, reflection and connection.
Your experience and response are individual to you.
You remain responsible for your own decisions, actions and wellbeing and for considering whether participation in an offering is appropriate for your individual circumstances.
Further information about the nature and limitations of our offerings is provided in The Soul Alliance’s Disclaimer.
12. Results & Individual Experiences
Personal development, hypnotherapy, wellbeing practices, programs and experiences affect people differently.
The Soul Alliance does not guarantee a particular emotional, personal, relationship, professional, financial, health or other outcome from any service, program, recording or experience.
Testimonials and descriptions of other people’s experiences are not guarantees that you will experience the same outcome.
13. Respectful Participation
For group experiences, programs, retreats, events and other shared offerings, participants are expected to behave respectfully toward facilitators, staff, venues and other participants.
The Soul Alliance may refuse or discontinue a person’s participation where their behaviour creates a significant safety concern, seriously disrupts an experience or infringes upon the wellbeing or rights of others, subject to applicable law.
14. Cancellations, Refunds, Transfers & Rescheduling
Cancellations, refunds, transfers and rescheduling are governed by The Soul Alliance’s Cancellation & Refund Policy and any specific conditions applying to the offering purchased or booked.
Certain offerings, including private sessions, personalised recordings, retreats, events and professional engagements, may have additional cancellation or booking conditions.
Nothing in these Terms or any offering-specific cancellation conditions excludes, restricts or modifies consumer rights that cannot lawfully be excluded.
15. Promotional Codes & Gift Vouchers
The Soul Alliance may offer promotional codes, discounts, gift vouchers or credits from time to time.
Any specific conditions communicated with a promotion, voucher or credit will apply to its use, including any applicable validity period, eligible offerings or other reasonable conditions.
Promotional codes, vouchers and credits cannot be exchanged for cash except where required by law.
Any expiry period or other condition applying to a gift card or voucher will be subject to applicable Australian law.
16. Third-Party Platforms & Services
Some Soul Alliance offerings and website functions rely upon independent third-party platforms and services, including booking systems, payment providers, online meeting platforms, venues and other technology providers.
The Soul Alliance is not responsible for outages, interruptions or acts of independent third parties outside our reasonable control, subject to any rights or remedies available under applicable law.
Third-party platforms and services may have their own terms, conditions and privacy practices.
17. External Links
The Soul Alliance website may contain links to social media platforms, external websites and other resources operated by third parties.
These links may be provided for convenience, information or access to relevant services. The Soul Alliance does not control independent third-party websites and is not responsible for their content, availability, security, terms or privacy practices.
You are responsible for considering the terms and policies of an external service when choosing to use it.
18. Acceptable Use of Our Website
You must not knowingly misuse The Soul Alliance website or interfere with its normal operation or security.
This includes attempting unauthorised access to the website, accounts, systems or data; knowingly introducing malicious software or harmful code; interfering with website security or functionality; or using website content in a way that infringes The Soul Alliance’s intellectual-property rights.
Reasonable personal use of the website is welcomed.
19. Circumstances Outside Our Reasonable Control
Occasionally, circumstances outside the reasonable control of The Soul Alliance may affect our ability to provide an offering as originally planned.
These circumstances may include severe weather, natural disasters, serious illness, venue closures, travel disruption, government restrictions, widespread technology or platform failures, emergencies or other events that could not reasonably have been prevented.
Where this occurs, The Soul Alliance will take reasonable steps appropriate to the circumstances, which may include rescheduling, postponing, modifying the method of delivery or providing another appropriate option.
Nothing in this section removes any right or remedy available to you under applicable law.
20. Professional & Business-to-Business Engagements
The Soul Alliance may provide facilitation, performances, programs, creative services or other offerings to businesses, retreat organisers, venues, organisations and other professional purchasers.
These engagements may be subject to a separate proposal, quote, booking confirmation, agreement or other specific terms addressing matters such as scope, fees, deposits, travel, cancellation, intellectual property and delivery.
Where separate terms are agreed for a professional engagement, those terms apply to that engagement alongside these general Terms & Conditions where relevant.
21. Privacy
The Soul Alliance respects the privacy of people who interact with our website and offerings.
Personal information may be collected through bookings, purchases, accounts, forms, questionnaires, communications and other interactions with The Soul Alliance.
Information about how we collect, use, store, protect and disclose personal information is contained in The Soul Alliance’s Privacy Policy.
22. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded, restricted or modified.
Where you are legally entitled to a refund, replacement, re-performance, compensation or another remedy, these Terms do not remove that entitlement.
23. Specific Terms for Particular Offerings
Some Soul Alliance offerings have additional Terms & Conditions because of the nature of the service, product or experience.
These may include Private Session Terms, Personalised Audio Terms & Conditions, specific event or retreat conditions, or individual agreements for facilitation, performances and other professional engagements.
Where specific terms apply, they should be read together with these general Terms & Conditions. To the extent of an inconsistency concerning a matter specifically addressed by the offering-specific terms, those specific terms will apply to that offering, subject to applicable law.
24. Website Information & Availability
The Soul Alliance takes reasonable care in preparing and maintaining the information available through our website.
Website information, availability, descriptions and functionality may be updated or changed from time to time.
While we aim to maintain an accessible and functioning website, uninterrupted access cannot be guaranteed. Maintenance, technical issues or circumstances outside our reasonable control may occasionally affect availability.
25. International Use
The Soul Alliance is based in Queensland, Australia, and our website and some offerings may be accessed or purchased internationally.
If you access or purchase an offering from outside Australia, you are responsible for considering any requirements that apply to you in your location.
Nothing in these Terms is intended to remove mandatory rights or protections that apply to you under applicable law.
26. Governing Law
These Terms & Conditions are governed by the laws applicable in Queensland, Australia.
Subject to any mandatory rights or jurisdictional requirements that cannot lawfully be excluded, the parties submit to the courts and tribunals having jurisdiction in Queensland.
27. Changes to These Terms
The Soul Alliance may update these Terms & Conditions from time to time to reflect changes to our website, offerings, business practices or legal obligations.
The current version will be made available on our website and the “Last updated” date will be amended where appropriate.
Where particular terms formed part of an existing purchase or booking, changes will not retrospectively remove rights or obligations that cannot lawfully be changed.
28. Contact
If you have a question about these Terms & Conditions or an offering provided by The Soul Alliance, please contact:
The Soul Alliance
Queensland, Australia
Email: enquiries@thesoulalliance.com
Website: thesoulalliance.com
OUR COMMITMENT
The Soul Alliance offers its services, experiences and resources with genuine care, integrity and respect for the people who choose to engage with them.
These Terms & Conditions are here to create clarity and mutual understanding while protecting the integrity of our work and the many different ways people may experience The Soul Alliance.
Our intention is for the practical foundations to be clear, so that the experiences themselves can remain grounded in connection, creativity and meaningful personal growth.
The Soul Alliance
Queensland, Australia