Privacy Policy
The Soul Alliance
Queensland, Australia
Last updated: August 2026
The Soul Alliance respects your privacy and recognises the importance of handling personal information with care, transparency and respect.
This Privacy Policy explains how The Soul Alliance collects, uses, stores, protects and discloses personal information when you visit our website, communicate with us, purchase or book a service, participate in an experience, complete a form, subscribe to communications or otherwise interact with The Soul Alliance.
We aim to handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
1. About The Soul Alliance
This Privacy Policy applies to The Soul Alliance, operating from Queensland, Australia (“The Soul Alliance”, “we”, “us” or “our”).
It applies to personal information handled through our:
- website;
- private sessions;
- hypnotherapy services;
- mentorship;
- private programs;
- private ceremonies;
- group programs and experiences;
- events, retreats and workshops;
- music and performance services;
- guided audios and digital products;
- booking systems;
- online forms and questionnaires;
- mailing lists and communications;
- payment and purchasing systems;
- online meeting platforms;
- social media interactions; and
- other services and experiences offered by The Soul Alliance.
INFORMATION WE COLLECT
2. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with The Soul Alliance, we may collect different kinds of personal information.
We only seek to collect information that is reasonably necessary for our activities and Services, or otherwise permitted or required by law.
3. Information You Provide to Us
Depending on your interaction with us, we may collect information including:
- your name;
- email address;
- telephone number;
- country, state or location;
- billing information;
- booking information;
- appointment dates and times;
- services or products purchased;
- information submitted through contact forms;
- correspondence and communications with us;
- responses to questionnaires;
- preferences relating to our services;
- information provided when registering for a program, event or experience;
- feedback and testimonials;
- information you voluntarily disclose during a private session;
- information provided through intake and consent forms; and
- other information you voluntarily provide to us.
We do not intentionally collect information that is unnecessary for the purpose for which you are interacting with us.
4. Health and Sensitive Information
Some of our Services, particularly private hypnotherapy and other wellbeing-related Services, may involve the collection of health information or other sensitive personal information.
This may include information about:
- physical health;
- mental or emotional wellbeing;
- relevant health history;
- medications or treatment;
- current concerns or symptoms;
- personal circumstances;
- experiences relevant to the purpose of a session;
- wellbeing goals;
- information disclosed during a private session; and
- other sensitive information you choose to provide.
We recognise that this information deserves a particularly high level of care.
We will only collect sensitive information where it is reasonably necessary for our activities or Services and where we have appropriate consent or another lawful basis to do so.
Where appropriate, additional consent may be requested through a Private Session Intake & Consent form or another relevant consent process.
You are encouraged not to provide sensitive information that is unrelated to the purpose of your interaction with us.
5. Information About Children and Young People
Some Services may be available to people under the age of 18 with appropriate parent or legal guardian involvement and consent.
Where we collect personal or sensitive information relating to a person under 18, we will take reasonable steps to consider the young person’s circumstances, maturity, understanding, privacy and the nature of the information being collected.
Where appropriate or required, consent will be obtained from a parent or legal guardian.
We may decline to collect or use information, or decline to provide a Service, where we consider appropriate consent has not been established.
6. Couples and Multiple Participants
Some private Services may involve couples or more than one Participant.
Each person’s personal and sensitive information will be treated as their own information.
One adult cannot ordinarily provide privacy consent on behalf of another competent adult where individual consent is required.
Information voluntarily disclosed during a shared session may naturally be heard by the other person or people participating in that session.
The Soul Alliance cannot control how another Participant subsequently handles information they have heard during a shared experience.
HOW INFORMATION IS COLLECTED
7. How We Collect Personal Information
We may collect personal information when you:
- visit our website;
- contact us;
- submit an enquiry;
- purchase a product;
- book an appointment;
- purchase a package;
- complete an intake form or questionnaire;
- participate in a private session;
- register for an event or program;
- subscribe to an email list;
- communicate with us by email, message, telephone or another platform;
- provide feedback or a testimonial;
- interact with our social media accounts;
- participate in a promotion or initiative; or
- otherwise voluntarily provide information to us.
Information may also be generated through your use of our website or booking and purchasing systems.
8. Information Collected Automatically
When you use our website, certain technical information may be collected automatically by our website or third-party technologies.
Depending on the technologies being used, this may include:
- IP address;
- browser type;
- device type;
- operating system;
- approximate geographic information;
- referring website;
- pages viewed;
- time spent on pages;
- interactions with the website;
- cookie identifiers; and
- other technical or analytical information.
This information may be used to operate the website, understand how visitors interact with it, improve functionality, maintain security and understand the effectiveness of our content or marketing.
HOW WE USE INFORMATION
9. Why We Collect and Use Personal Information
We may use personal information to:
- provide our Services;
- respond to enquiries;
- process purchases and payments;
- administer bookings;
- manage appointment packages;
- communicate about upcoming appointments;
- provide booking confirmations and reminders;
- prepare for private sessions;
- understand information relevant to providing an appropriate Service;
- personalise a Service where appropriate;
- create agreed personalised resources or audios;
- provide purchased digital products;
- administer programs, events and experiences;
- provide customer or Participant support;
- maintain appropriate business and session records;
- improve our website and Services;
- communicate important changes;
- manage complaints or disputes;
- prevent fraud or misuse;
- protect the security of our website and systems;
- comply with legal and regulatory requirements; and
- carry out other purposes that have been explained to you or to which you have consented.
We will not use sensitive information for unrelated purposes simply because it has been disclosed to us.
EMAIL & MARKETING
10. Email Communications
Where you have subscribed, consented or where otherwise permitted by law, we may send you communications relating to The Soul Alliance, including information about:
- Services;
- programs;
- events;
- guided audios;
- resources;
- news;
- initiatives; and
- other relevant offerings.
Transactional communications relating to something you have purchased or booked are different from marketing communications and may still be sent where necessary to provide the Service.
11. Unsubscribing
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing does not necessarily prevent us from sending essential administrative communications relating to an active booking, purchase, account or Service.
We aim to comply with applicable Australian electronic marketing requirements, including the Spam Act 2003 (Cth).
COOKIES & WEBSITE TECHNOLOGY
12. Cookies
Our website may use cookies and similar technologies.
Cookies are small data files that can help websites remember information, operate functionality, understand website usage and provide a better user experience.
Depending on our website configuration, cookies may be used for purposes including:
- essential website functionality;
- remembering preferences;
- security;
- booking and shopping functionality;
- analytics;
- website performance; and
- marketing or advertising functionality.
Some cookies may be provided by third-party services integrated into our website.
13. Analytics and Similar Technologies
We use Google Analytics, including through Google’s Site Kit integration with our website, to help us understand how visitors use The Soul Alliance website.
Depending on our website configuration and your cookie choices, analytics technologies may collect information such as:
- pages visited;
- approximate geographic location;
- device and browser information;
- referring websites or sources;
- interactions with our website;
- time spent on pages; and
- other website usage and performance information.
We use this information to understand how our website is being used, monitor website performance, improve our content and Services, and create a better overall website experience.
Google and its associated technologies may process information in accordance with their own privacy practices, and information may be processed or stored outside Australia.
Where required by applicable law, non-essential analytics or tracking technologies will only be activated after appropriate consent has been obtained.
You may be able to manage or restrict cookies and similar technologies through the cookie controls available on our website and through your browser or device settings.
Disabling certain cookies or technologies may affect some website functionality.
BOOKINGS, PAYMENTS & THIRD-PARTY PROVIDERS
14. Booking Systems
The Soul Alliance may use third-party booking and appointment-management systems to facilitate appointments, packages, availability, reminders and related functions.
Information entered into these systems may be processed by the relevant service provider on our behalf or in accordance with that provider’s own privacy terms.
15. Payment Processing
Payments may be processed through third-party payment gateways, banks, e-commerce providers or other payment services.
The Soul Alliance does not necessarily receive or store your complete credit or debit card details.
Payment information may instead be securely handled by the relevant payment provider.
Those providers may process personal information according to their own privacy policies and legal obligations.
16. Website, Booking, Payment and Technology Providers
To operate our website and provide our Services, The Soul Alliance uses a number of third-party platforms, plugins and technology providers. These providers may process personal information where reasonably necessary to provide their functionality.
Depending on how you interact with The Soul Alliance, these may include:
- InMotion Hosting — used to host The Soul Alliance website and associated website data and backups;
- WordPress — our website content management platform;
- Elementor Pro — used to design and provide functionality across our website;
- WooCommerce — used to facilitate online purchases, orders and the delivery or administration of products and digital offerings;
- Amelia — used to facilitate private-service bookings, appointment scheduling, packages, availability, booking information and related communications;
- The Events Calendar and Event Tickets — used to display and administer events, ticketing, registrations and attendee information;
- Formidable Forms — used to provide online forms, including forms that may collect enquiries, intake information, consent information, questionnaires and other information voluntarily submitted to The Soul Alliance;
- MailerLite — used to manage email subscriptions, mailing lists and email communications;
- Google Site Kit and connected Google services, including Google Analytics — used to understand website usage, traffic, performance and how visitors interact with our website; and
- Stripe — where used, to securely process online payments and associated payment information.
These providers may process information such as your name, contact details, booking or order information, event registration information, form responses, payment-related information, device or browser information, IP address, website interaction information or other information necessary for the particular service they provide.
Where Formidable Forms or another online form is used to collect health information or other sensitive information in connection with a private Service, that information will be collected and handled in accordance with this Privacy Policy and applicable privacy requirements. Where appropriate, specific consent will also be obtained through the relevant form.
Information submitted through our website may form part of website data or backups maintained through our hosting arrangements. We take reasonable steps to limit access to personal and sensitive information to authorised persons who require access for an appropriate purpose.
The type of information processed by each provider depends on how you interact with our website and which functionality you use.
Some providers may process or store information outside Australia. Where Australian privacy law applies to an overseas disclosure or handling of personal information, The Soul Alliance will take reasonable steps required by applicable law.
Third-party providers may also operate under their own terms, security practices and privacy policies.
The Soul Alliance does not sell personal information to these technology providers.
DISCLOSURE OF INFORMATION
17. When Information May Be Shared
We do not sell personal information.
We may disclose or provide access to personal information where reasonably necessary to:
- provide a Service you have requested;
- operate our business;
- process a payment;
- administer a booking;
- provide website or technology functionality;
- engage professional advisers or service providers;
- respond to a lawful request;
- comply with legal obligations;
- protect legal rights;
- address fraud, security or misuse;
- respond to a serious threat to life, health or safety where permitted by law; or
- fulfil another purpose for which you have given consent.
Where third parties process information on our behalf, we take reasonable steps appropriate to the circumstances to protect that information.
18. Overseas Processing and International Services
The Soul Alliance works with people in Australia and internationally and may use technology providers whose systems, personnel or servers are located outside Australia.
As a result, personal information may in some circumstances be processed, accessed or stored outside Australia.
The countries involved may vary depending on the technology providers being used at the relevant time.
Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by law in relation to that disclosure.
International Participants should also be aware that information they provide to an Australian business may be processed in Australia.
PRIVATE SESSIONS & CONFIDENTIALITY
19. Information Shared During Private Sessions
We recognise that information disclosed during private hypnotherapy, mentorship, private programs and ceremonies may be deeply personal.
Information shared privately will be treated with respect and confidentiality and handled in accordance with applicable privacy obligations.
Confidentiality is not necessarily absolute.
Information may be disclosed where:
- you consent;
- disclosure is reasonably necessary for the purpose for which the information was collected and is permitted by law;
- disclosure is required or authorised by law;
- there is a legally recognised basis relating to a serious threat to life, health or safety;
- disclosure is necessary in connection with legal proceedings or lawful processes; or
- another exception under applicable law applies.
RECORDINGS
20. Recording Private Sessions
The Soul Alliance does not treat acceptance of this Privacy Policy or our Private Session Terms as blanket consent to record private sessions.
Where we wish to record a private session, the Participant will be informed and appropriate consent will be obtained.
Recordings may sometimes be created for an agreed purpose, such as creating a personalised hypnotherapy or support audio or another purpose connected with the Participant’s Service.
Where a recording contains identifiable personal or health information, it will be handled as personal information and, where applicable, health information.
21. Reuse of Information and De-Identification
The Soul Alliance may draw upon general professional knowledge, themes, methods, learnings and insights developed through professional practice.
We will not knowingly publish or reuse a Participant’s identifiable voice, name, private personal story, health information or other identifying information for unrelated public or commercial purposes without appropriate permission.
Where information derived from private work is used beyond its original purpose, it will only be used where appropriately de-identified or where additional consent has been obtained, as required by law.
TESTIMONIALS, PHOTOS & MEDIA
22. Testimonials
If you voluntarily provide a testimonial, we will obtain appropriate permission before publishing identifiable testimonial material where required.
Where permission has been given, the testimonial may be used on The Soul Alliance’s website, social media, promotional materials or other relevant communications within the scope of the permission provided.
You may contact us if you have questions about how a testimonial is being used.
23. Photographs, Video and Events
At some events, programs or experiences, photography or video may occur.
Where identifiable images or recordings are intended for promotional or other secondary purposes, appropriate notice and/or consent will be sought where required.
Where practical, Participants will be given information about photography or filming before or during the relevant experience.
Different arrangements may apply to public performances or events where photography and filming are reasonably expected, subject to applicable law.
STORAGE & SECURITY
24. How We Protect Information
The Soul Alliance takes reasonable steps appropriate to the circumstances to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Measures may include appropriate password protection, access controls, reputable technology providers, secure systems and reasonable administrative practices.
However, no electronic system, website, email service or internet transmission can be guaranteed to be completely secure.
25. Access to Sensitive Information
Access to sensitive and health information is limited to people who reasonably require access for an authorised purpose.
We do not intentionally make private health or session information available to people who do not need it.
RETENTION & DELETION
26. How Long We Keep Information
Personal information will be retained for as long as reasonably necessary for the purpose for which it was collected, to provide Services, maintain appropriate business or professional records, resolve disputes and meet applicable legal, insurance, accounting or regulatory requirements.
Different types of information may need to be retained for different periods.
When personal information is no longer required and we are not legally required or otherwise permitted to retain it, we will take reasonable steps to destroy it or de-identify it.
YOUR PRIVACY RIGHTS
27. Access to Your Personal Information
You may contact The Soul Alliance to request access to personal information we hold about you.
We will respond in accordance with applicable privacy law.
There may be limited circumstances in which access can lawfully be refused or restricted. If that occurs, we will provide an explanation where required.
28. Correcting Your Information
If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may ask us to correct it.
We will take reasonable steps in accordance with applicable law to ensure information we use is accurate, up to date and appropriate for its purpose.
29. Withdrawing Consent
Where our handling of information depends upon your consent, you may generally withdraw that consent for future handling by contacting us.
Withdrawal of consent does not necessarily affect actions already lawfully taken before consent was withdrawn.
In some circumstances, withdrawing consent may mean that we can no longer safely or practically provide a particular Service.
We will explain this where relevant.
30. Deletion Requests
You may ask us to delete personal information.
Whether information can be deleted will depend on the circumstances, including whether we have an applicable legal, regulatory, insurance, dispute-resolution or record-keeping reason to retain it.
Where deletion is appropriate and lawful, reasonable steps will be taken to action the request.
DATA BREACHES
31. Data Breach Response
If we become aware of unauthorised access to, disclosure of, or loss of personal information, we will assess the circumstances and take appropriate steps to contain and respond to the incident.
Where the Notifiable Data Breaches scheme or another applicable legal requirement requires notification, affected individuals and/or the relevant regulator will be notified as required.
PRIVACY COMPLAINTS
32. Questions or Concerns
If you have a question, concern or complaint about the way The Soul Alliance has handled your personal information, please contact us using the contact details provided on our website.
Please provide enough information for us to understand and investigate your concern.
We will aim to respond within a reasonable period.
33. External Privacy Complaints
If you are not satisfied with our response and Australian privacy law applies, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about privacy rights and complaints is available through the OAIC.
Nothing in this Privacy Policy prevents you from exercising any external complaint or regulatory right available to you.
INTERNATIONAL PRIVACY RIGHTS
34. People Outside Australia
The Soul Alliance is based in Queensland, Australia, but our website and some Services may be accessed internationally.
Depending on where you live, additional privacy rights or requirements may apply to the handling of your personal information.
Where a mandatory privacy law applies to your information despite this Privacy Policy, we will respect rights and obligations that cannot lawfully be excluded.
Nothing in this Privacy Policy is intended to remove mandatory privacy rights available under applicable law.
THIRD-PARTY LINKS
35. External Websites
Our website may contain links to websites, platforms or services operated by third parties.
The Soul Alliance does not control the privacy practices of independent third-party websites.
We encourage you to review the privacy information provided by those organisations before providing them with personal information.
CHANGES TO THIS PRIVACY POLICY
36. Updates
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices or legal obligations.
The current version will be made available on our website and the “Last updated” date will be amended when appropriate.
Where a change materially affects the way we handle information for which consent is required, we will seek further consent where required by law rather than relying solely on an updated Privacy Policy.
CONTACT THE SOUL ALLIANCE
37. Privacy Enquiries
For questions, requests or concerns relating to this Privacy Policy or the handling of your personal information, please contact:
The Soul Alliance
Queensland, Australia
Email: enquiries@thesoulalliance.com
Website: thesoulalliance.com
OUR COMMITMENT
Privacy is particularly important within work involving personal growth, wellbeing and private experiences.
The Soul Alliance is committed to treating the information entrusted to us with care, respect and appropriate confidentiality, while maintaining the records and systems reasonably necessary to provide our Services safely and effectively.
The Soul Alliance
Queensland, Australia